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Customer Service Excellence (ADMB7003)

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Customer Service Excellence

Description:

Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.

Duration:

2 days

Level:

Foundational

Who Should Attend?

Anyone who deals with internal or external customers.

Credits:

1.2 CEU's

Learning Outcomes:

Understand customer service and service excellence Know the basics of service excellence Explain why customer service is important to you, your organization and your customers

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Other Recommended Courses:

COMM8000
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