Description:
Become "customer-driven" and learn how to take service to the top, inspiring others to provide quality service. Gain proficiency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers' needs.
Duration:
2 days
Level:
Foundational
Who Should Attend?
Anyone who deals with internal or external customers.
Credits:
1.2 CEU'sLearning Outcomes:
- Understand customer service and service excellence
- Know the basics of service excellence
- Explain why customer service is important to you, your organization and your customer
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Other Recommended Courses:
COMM8000
Module 1
Introduction
Module 2
Describing the Customer
Module 3
Components of Customer Service
Module 4
How I Can Make a Difference
Module 5
Moving to Service Excellence
Module 6
Summary: Personal Service Excellence