Description:
Managing positive and productive relationships throughout the audit, directing, coaching, or working with members of the audit team, and dealing with auditees, organizational management and external stakeholders can be emotionally challenging and often confrontational. Auditors often must deal with difficult people in difficult situations - and must deal with the auditees! This executive seminar will examine the emotionally intelligent competencies and communication skills necessary to maintain control, and better connect with people in defusing angst and in building positive, cooperative relationships for constructive problem-solving and inspired action. We will explore differences in personality types that cause misunderstandings, how to manage your own hot buttons, and situational awareness in managing difficult personality types or contentious situations for influencing positive outcomes. This course is part of the Certified Government Auditor (CGA) program, Level 2 and Level 3.
Duration:
2 days
Level:
Intermediate
Who Should Attend?
Managers, leaders, auditors, analysts, evaluators and investigators.
Credits:
1.2 CEU's, 16 CPE'sLearning Outcomes:
- Examine and work toward achieving these key characteristics of emotional intelligence for personal effectiveness in auditing and leading change - Self awareness, Self control, Attitude and Motivation, Empathy, Social competence
- Maintain control, power and influence by managing challenging personalities and situations
- Build strong working and personal relationships through mutual trust and confidence to overcome the natural resistance to change and maximize the personal leadership for buy-in and action
- Apply critical thinking skills across the elements of emotional intelligence to achieve greater influence and situational awareness
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Other Recommended Courses:
- Ethical Decision Making for Auditors (AUDT9030)
- Effective Audit Supervision (AUDT9002)
- Leadership, Motivation and Accountability for High Performance Audit Organizations (AUDT9010)
- Coaching Audit Staff for High Performance (AUDT9035)
- Skills for Leading and Managing Audit Projects (AUDT9109)
Module 1: What is Emotional Intelligence and the Ability to Have Power with People?
Module 2: Why is It Important to Auditors and Leaders?
Module 3: Gaining Self-Awareness and Awareness of Others — Difficult Personalities
Module 4: Achieving Self-Control in Challenging Situations
Module 5: Getting Motivated and Motivating Others
Module 6: Expressing Empathy — Gaining Another Perspective
Module 7: Building Social Competencies of Trust and Confidence
Module 8: Critical Thinking and Situational Awareness