Description
Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies, applying the no-fault formula, interest-based methods, and empathy in the negotiation process. This course is part of the Certificate of Accomplishment in Project ManagementDuration
6-months
Level
IntermediateWho Should Attend?
managers who have responsibilities to successfully deliverCredits
1.2 CEU'sLearning Outcomes
Identify what you MUST do. Identify other perspectives. Build relationships. Recognize and eliminate relationship killing behaviors. Identify and use many tools to achieve results. Use interest-based techniques.